Privacy Policy

1. Introduction

BldrTeam.com (“BldrTeam,” “we,” “us,” or “our”) provides project management software for home builders and construction companies. This Privacy Policy explains how we collect, use, and share personal information when you visit our public site, create an account, or use any of our services (collectively, the “Services”). By using the Services, you agree to the practices described in this policy.

2. Information We Collect

• Account and Profile Information: name, company details, job title, address, phone number, email, and account credentials.
• Business Information: project files, schedules, customer lists, contractor details, notes, and other data you upload or generate.
• Usage Information: device and browser data, IP address, log files, analytics events, support tickets, and other activity on our Services.
• Third-Party Data: information received from integrations (such as accounting and payment platforms) to enable the features you request. BldrTeam does not store payment card numbers on our servers.
• Communication Data: messages you send to support@bldrteam.com or through in-product chat, along with survey responses or feedback.

3. How We Use Information

• Provide, secure, and maintain the Services;
• Configure and support integrations you request;
• Communicate with you about your account, updates, and support requests;
• Personalize content and improve features through analytics and research;
• Comply with legal obligations and enforce our agreements;
• Protect the safety and integrity of our users, employees, and the Services.

4. Legal Bases (EEA/UK Visitors)

When required, we rely on contractual necessity, legitimate interest, consent, or compliance with legal obligations to process personal information.

5. How We Share Information

We share information only as needed to deliver the Services or when required by law:

• Service Providers: hosting, analytics, email delivery, customer support, and integration partners who process data on our behalf under contract.
• Integration Partners: when you enable external tools (such as accounting software), we share the information needed to power that integration.
• Business Transfers: in connection with a merger, acquisition, or sale of assets.
• Legal Requests: to comply with legal obligations, protect rights and safety, or prevent fraud.

We do not sell personal information.

6. Mobile Information and SMS Consent Data

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For details about message types, frequency, charges, and opt-out instructions, see the BldrTeam Text Messaging. Message frequency varies. Message and data rates may apply.

7. Data Retention and Security

We retain information while your account remains active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce policies. We use administrative, technical, and physical safeguards designed to protect personal information. No security program is perfect; please notify us promptly of any suspected unauthorized activity.

8. Your Choices

• Access, Update, or Delete: contact support@bldrteam.com to request access, corrections, or deletion.
• Marketing Preferences: opt out of promotional emails via the unsubscribe link or by contacting us.
• Text Messaging Preferences: reply STOP to opt out, manage choices from your BldrTeam profile when available, or ask the BldrTeam customer who requested your consent.
• Integrations: enable or disable integrations in your account settings.

9. International Transfers

If you access the Services from outside the United States, you agree that your information may be transferred to and processed in the United States, where privacy laws may differ. We take steps to ensure appropriate safeguards when transferring data across borders.

10. Children’s Privacy

Our Services are not directed to children under 16, and we do not knowingly collect personal information from them. If you believe we have collected such information, contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date reflects the latest revision. We will notify you of material changes by email or by posting a notice on the Services. Continued use after changes means you accept the updated policy.

12. Contact Us

BldrTeam.com
Raleigh, North Carolina
support@bldrteam.com